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Retail Disrupted

Mar 28, 2023

Amazon’s pay-by-palm technology is being tested in select Panera locations in the US. JP Morgan will also begin piloting biometrics-based payments with US retailers this year.

According to Google Intelligence, global biometric payments are expected to reach $5.8 trillion and three billion users by 2026.

Are shoppers...

Mar 22, 2023

Boris Planer, Head of Consumer and Market Insight at the trend forecasters WGSN, joins Natalie Berg to discuss the state of German retail and in particular why department store chain Galeria Karstadt Kaufhof is closing nearly half of its stores.

Natalie also breaks down Inditex’s annual results, exploring topics such...

Mar 16, 2023

Miya Knights, author, consultant and publisher of, joins Natalie Berg to break down the biggest news stories reshaping retail.

They discuss:

  • Recent changes to loyalty schemes at major UK retailers Boots and M&S. Are points-based schemes becoming a thing of the past as consumers demand...

Mar 7, 2023

We often think of Amazon as one of those invincible brands. A bulletproof business. A business that has transformed the retail sector thanks to a relentless dissatisfaction with the status quo.

But like a lot of tech companies they thrived during the pandemic and now they’re finding life difficult.



Mar 7, 2023

One of the most hotly anticipated store openings – or should we say REopenings – is happening this week. US-based beauty retailer Sephora re-entered the UK market last fall when it spent a whopping £132 million to acquire online beauty retailer feelunique. After an 18-year hiatus, Sephora is back in Blighty, and...