Jul 20, 2023
Richard Hammond, CEO of Uncrowd and fellow retail author, joins Natalie to explore the differences in US and UK grocery retailing. Why have British retailers failed to crack the American market? When is it ok to have friction? Automation - how can retailers balance customer satisfaction and operational efficiencies?...
Jul 12, 2023
It's Amazon Prime Day and the bargains are flying - but will shoppers bite? What's new this year and how has the competition responded? In this episode, Natalie also shares her views on Amazon's latest personalisation efforts. Amazon may be the Everything Store, but it's not exactly the Inspirational Store. How might...