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Retail Disrupted

Sep 28, 2023

Live from Paris Retail Week, Natalie speaks to FreedomPay and Worldpay about unified commerce and how payments are evolving to meet customer needs. Panellists include:

Chris Kronenthal, President at FreedomPay

Barry Stearn, VP Global Program Owner at FreedomPay

Lee Reed, VP Partnership Management at Worldpay

Sep 21, 2023

H&M is the latest fashion retailer to start charging shoppers for online returns. Jonathan De Mello, Founder & CEO at JDM Retail, joins Natalie to explore whether the days of free returns are really over. Why has bracketing (ie. buy 5 items, return 4) become normalised? Hint: retailers, you created a monster. And will...

Sep 13, 2023

"We hate Amazon. They'll bully us and do horrible things to us. They'll use us, we don't want anything to do with them." - Iceland Managing Director, 2018

Fast forward five years…

This morning Amazon UK announced that frozen food specialist Iceland will begin selling groceries on its platform. In this episode, Natalie...