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Retail Disrupted

Nov 29, 2023

Amazon UK boss John Boumphrey joins Natalie on the podcast to discuss:

  • How is Amazon extending the life of returned goods through its Second Chance programme?
  • How can the wider industry overcome the returns challenge?
  • Futureproofing - with more disruption on the horizon, how does Amazon ensure it stays relevant to...

Nov 22, 2023

Retail expert Maureen Hinton joins Natalie to discuss retailer resilience. Which fashion retailers are defying the economic climate and what is the secret to their success? Maureen also shares her views on the state of the consumer and whether the Black Friday deals will sizzle or fizzle.

Connect with Maureen:

Nov 14, 2023

Love it or loathe it, Black Friday has become a permanent fixture on the UK retail calendar. In this episode, Natalie shares her predictions and general observations around Black Friday 2023. You'll learn:

  • Why Natalie is expecting a strong turnout this year.
  • Black Friday creep - why retailers like John Lewis are going...

Nov 7, 2023

Collins Dictionary has announced that ‘AI’ is the Word of the Year for 2023. Miya Knights, Retail Consultant and Publisher of Retail Technology Magazine, joins Natalie to discuss the wide-ranging implications of artificial intelligence. They break down the learnings from last week’s first ever AI Safety Summit,...

Nov 3, 2023

In this bumper episode of Retail Disrupted, retail consultant and high street champion Graham Soult joins Natalie to discuss Wilko’s return to the high street, Asos/Next results and the opportunities and challenges facing high streets in this digital era.

  • 5m: Business rates
  • 10m: Store closures
  • 14m: Wilko’s demise...