Retail Disrupted

Dec 16, 2024

On the final episode of 2024, Natalie is joined by authors Mark Abraham and David Edelman to discuss their new book, Personalized: Customer Strategy in the Age of AI.

📺 This episode is also available as video, so head over to the new Retail Disrupted channel on YouTube to watch the conversation unfold.

David, Mark,...

Dec 10, 2024

Rich Honiball is the EVP and Global Chief Merchandising & Marketing Officer for NEXCOM (Navy Exchange Service Command). He joins Natalie on the podcast to discuss:

• The unique role of military retail, the importance of having a clear mission, and other lessons for traditional retailers.
• Learnings from the launch of the...

Dec 3, 2024

Murvah Iqbal, co-CEO and co-founder of HIVED, is on a mission to revolutionise the delivery industry. Founded in 2021, the all-electric delivery start-up has already distributed millions of parcels across London for major brands including ASOS, Uniqlo, Nespresso and Zara, and is backed by investors like Maersk Growth,...

Nov 26, 2024

Marc Vicente, Group Digital Director at Kingfisher, joins Natalie for a comprehensive discussion around e-commerce, AI, marketplaces, retail media, and more.

They explore:

• Why omnichannel retailers are now embracing the marketplace model
• The role of physical stores in e-commerce
• Innovative partnerships: Deliveroo and...

Nov 21, 2024

Boris Planer, Founder and Managing Director of Future Consulting, joins Natalie to discuss the news that Amazon is terminating its online grocery service in Germany. 

They discuss:

• What went wrong for Amazon Fresh in Germany, what does this tell us about Amazon's global grocery strategy, and where next? (It’s all...