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Retail Disrupted

Feb 26, 2025

Jane Mustoe, Senior Technology Director at Tesco, joins Natalie to discuss how Tesco is using tech to redefine both customer and colleague experiences. They explore:

  • Tesco's recent innovations – GetGo and frictionless shopping, gen AI chatbots, digital twins, mobile apps for store associates, and more.
  • All about the...


Feb 18, 2025

Martin George, former Customer Director at Waitrose, and Jessica Cole, Senior Director Own Brand, Masterbrand, Customer Strategy & Propositions, at Asda join Natalie to discuss the evolving role of marketing in retail. They explore:

  • Retail disruption – how has AI impacted retail marketing? How have legacy retailers...


Feb 12, 2025

Nazim Cassim is a retail veteran who served on the Massmart board during the Walmart acquisition. Today, he splits his time between South Africa and Dubai in his current role as CEO of QVWi Retail, MEA. Nazim is also a Founding Member of the Retail Institute of South Africa (RISA), whose mission is to empower the...


Feb 6, 2025

What happens in the digital afterlife? Do you even need to be alive to be a consumer? Should retailers and brands be thinking about a post-death strategy?

VML’s Naji El-Arifi and Hugh Fletcher join Natalie on the podcast to discuss all of this and more:

  • Digital avatars and virtual goods – what are the...