Nov 25, 2025
We’re getting techie on this episode of Retail Disrupted! Natalie Berg sits down with Keith Dipple of Manhattan Associates to dive into the nuts and bolts of modern retail technology. From unified commerce architecture to versionless POS, real-time inventory visibility, and AI-enabled fulfillment, we unpack the...
Nov 17, 2025
Argos has undergone one of the most visible transformations –
from being a catalogue retailer to approximately 80% of sales now
coming through digital channels.
Heni Hazbay, Marketing Director at Argos, joins us for a candid
look at how the Sainsbury's owned business is evolving for a
digital-first world.
Tune in to...
Nov 12, 2025
Why do so few clothes actually fit? In this episode of Retail Disrupted, host Natalie Berg sits down with retail powerhouse Julia Reynolds to uncover why sizing has become fashion’s most expensive blind spot - and how AI could finally fix it.
With more than 35 years in retail, Julia has led some of Britain’s...
Nov 5, 2025
Half of UK consumers say customer service feels overly
automated, joyless, and exhausting. In this episode of Retail
Disrupted, Peter Cross — consultant, speaker, and author of Start
with the Customer — joins Natalie Berg to explore how retailers can
bring back the human touch.
Peter reminds us that “customers...