Feb 26, 2026
Delivery isn’t a back-end operation anymore – it’s a frontline customer experience. In this episode of Retail Disrupted, we unpack the psychology of delivery and why retailers are now held responsible for every knock, delay and “Sorry we missed you” card.
District Marketing Director Morgan Rivers (UPS - UK,...
Feb 20, 2026
The center of retail gravity has shifted. On this episode of Retail Disrupted, Natalie Berg sits down with Jonathan Reynolds, Associate Professor in Retail Marketing and Deputy Dean at Oxford's Said Business School, to dismantle the Western-centric view of retail innovation.
They explore why the US and UK are no longer...
Feb 19, 2026
Retail is entering the age of Agentic Commerce – where AI agents don’t just recommend products, they autonomously sense, decide, and act to achieve customer goals.
In this episode, sponsored by NCR Voyix, Amit Acharya unpacks what this shift really means for enterprise retailers: why you must design simultaneously...
Feb 12, 2026
How does a challenger brand disrupt a legacy category dominated by giants?
SURI co-founders Gyve Safavi and Mark Rushmore have a few ideas. They join Natalie Berg to share how they're reinventing oral care with a sustainable, design-led electric toothbrush that consumers actually love to use.
We unpack how they quickly...
Feb 8, 2026
Retail is evolving fast — but physical stores still matter more than ever.
In this episode of Retail Disrupted, Natalie Berg is joined by Melissa Gonzalez — design strategist, entrepreneur, author of The Purpose Pivot, and Principal at MG2 — to explore the future of experiential retail, why digitally native brands...