Jul 20, 2023
Richard Hammond, CEO of Uncrowd and fellow retail author, joins Natalie to explore the differences in US and UK grocery retailing. Why have British retailers failed to crack the American market? When is it ok to have friction? Automation - how can retailers balance customer satisfaction and operational efficiencies?...
Jun 16, 2023
French retailing giant Carrefour has become the first grocery retailer to integrate ChatGPT into its e-commerce website. Its new AI-powered chatbot Hopla will help online shoppers make decisions based on their budgets or dietary constraints. In this episode, Natalie explores the potential for this technology to inject...
Jun 9, 2023
Supermarket loyalty schemes are having a revival but is customer loyalty dead? In this epsiode, Natalie explores how the need to offer customers immediate value and the opportunity for personalised promotions has seen grocers rewrite the rules of these schemes.
Natalie also gives her views on the May retail figures from...
Mar 28, 2023
Amazon’s pay-by-palm technology is being tested in select Panera locations in the US. JP Morgan will also begin piloting biometrics-based payments with US retailers this year.
According to Google Intelligence, global biometric payments are expected to reach $5.8 trillion and three billion users by 2026.
Are shoppers...
Mar 22, 2023
Boris Planer, Head of Consumer and Market Insight at the trend forecasters WGSN, joins Natalie Berg to discuss the state of German retail and in particular why department store chain Galeria Karstadt Kaufhof is closing nearly half of its stores.
Natalie also breaks down Inditex’s annual results, exploring topics such...