Mar 27, 2024
Former Tesco director and Nisa CEO Ken Towle joins Natalie on the podcast to discuss:
• The retail and consumer outlook.
• Why shrinkflation is not always a bad thing.
• His experience running Nisa during the pandemic.
• From self-checkouts to generative AI – how
technology is changing the way we...
Mar 14, 2024
Have you been to Catford Mews or Peckham Levels? Then you'll know what can be achieved by transforming disused car parks and empty retail units into vibrant, community-led, cultural hubs.
Preston Benson, founder of Really Local Group and fellow American in London, joins Natalie on the podcast to discuss:
Jul 20, 2023
Richard Hammond, CEO of Uncrowd and fellow retail author, joins Natalie to explore the differences in US and UK grocery retailing. Why have British retailers failed to crack the American market? When is it ok to have friction? Automation - how can retailers balance customer satisfaction and operational efficiencies?...
Jun 16, 2023
French retailing giant Carrefour has become the first grocery retailer to integrate ChatGPT into its e-commerce website. Its new AI-powered chatbot Hopla will help online shoppers make decisions based on their budgets or dietary constraints. In this episode, Natalie explores the potential for this technology to inject...
Jun 9, 2023
Supermarket loyalty schemes are having a revival but is customer loyalty dead? In this epsiode, Natalie explores how the need to offer customers immediate value and the opportunity for personalised promotions has seen grocers rewrite the rules of these schemes.
Natalie also gives her views on the May retail figures from...