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Jigsaw CEO: Uncertainty And Disruption Is Our New Normal

Mar 11, 2025

Hash Ladha, CEO of Jigsaw and former CEO of Oasis and Warehouse, joins Natalie to discuss fashion retailing, the resurgence of accessible luxury, and lessons for the next generation of retail leaders.

đź“ş This is a video episode and can watched on the Retail Disrupted YouTube channel here.

Hash and Natalie explore:

  • Accessible luxury – with competition intensifying, how does Hash see the sector evolving?
  • Why there hasn’t been a “normal” year in retail since the Brexit vote in 2016.
  • From the Budget to tariffs, what’s keeping the fashion industry up at night?
  • Self-checkout in clothing stores – does this enhance or detract from the customer experience?
  • Why the first step to combating returns is sticking to a full-price proposition and why fast and free delivery is a race to the bottom.
  • Leadership – Hash shares his views on what makes a good retail leader, drawing on lessons from both personal and professional experiences.
  • DEI – as some US retailers dismantle their DEI policies, what are Hash’s views on diversity, equity, and inclusion?

This episode is sponsored by the Richmond Retail and E-commerce Directors’ Forum. For more info, including how to register for the event, visit: https://www.richmondevents.com/forums/details/ret25 

Hash’s bio:

Hash Ladha is CEO of Jigsaw, which is a contemporary British fashion brand founded in 1970. He was appointed CEO in November 2023 and previously had served as Group CEO of Oasis and Warehouse. Prior to that he was COO of the group. He joined as Group Multi Channel Director from Asos where he had been Marketing and Operations Director. 
 
Ladha has a proven track record in leading and growing omni-channel businesses. A passionate leader and strategist that has successfully created differentiated customer propositions, developed brands and accelerated sales. Results oriented and pragmatic whilst driven to achieve; someone who values people, their contribution and invests in their development. A very strong belief in creating an inspiring place to work and creating a strong ethos of personal accountability. A leader who understands the importance of diversity and inclusion and is a champion of the cause, who harnesses an open and honest culture, underpinned with integrity.

For more, visit https://retaildisrupted.com