What is the Future of Loyalty? How Will ChatGPT Impact Retail? And Why is Barcelona Curtailing Home Deliveries?

Mar 16, 2023

Miya Knights, author, consultant and publisher of RetailTechnology.co.uk, joins Natalie Berg to break down the biggest news stories reshaping retail.

They discuss:

• Recent changes to loyalty schemes at major UK retailers Boots and M&S. Are points-based schemes becoming a thing of the past as consumers demand real-time value and rewards? Or are these changes a sign that loyalty schemes are too costly to run at a time when retailers are facing an incredible amount of cost pressure themselves? Would you pay £120 a year for an Amazon Prime-style Sparks Plus subscription? And why is Amazon's Prime membership so successful?
• Instacart becoming the latest player in the retail space to trial ChatGPT. What is it and why have the grocers been so quick to jump on this new technology? Who is using it today and what are the AI opportunities for non-food retailers in the future?
• Barcelona's plans to halve emissions from delivery vehicles with 40% of online orders to be delivered to collection points, instead of individual homes, by 2030. Will other cities follow suit? Is this proof that the future of e-commerce really is click & collect? And how is Amazon decarbonising the last mile in Europe?

For more, check out:

Miya's site: www.retailtechnology.co.uk

Natalie's site: www.nbkretail.com

Miya and Natalie's book Amazon: How the World's Most Relentless Retailer Will Continue to Revolutionize Commerce